Returns & Exchanges

Return Window

You may request a return within 30 days of your delivery date. This policy applies to online orders. To qualify, your item must meet the condition and packaging requirements described below and include a Return Authorization issued by our team.

How to Start a Return

Starting a return is simple. Contact our Customer Service team and we'll confirm your eligibility and issue your Return Authorization before you ship anything back.

1. Call us at 215-516-5313 or email sales@bestbuy-furniture.com with your order number and the item(s) you'd like to return.
2. We'll confirm the item is eligible and provide your Return Authorization. Returns sent without one cannot be accepted.
3. Repack the item in its original packaging with all accessories included, then ship it back to the address below.
4. Once we receive and inspect the item, we'll process your refund to the original payment method.

Please return items to: Best Buy Furniture, 2558 Grant Ave, Philadelphia, PA 19114.

Condition & Packaging

To be accepted for a return, items must be in new and unused condition and meet the following requirements:

• Not assembled or modified in any way.
• Returned with all original packaging, hardware, and accessories.
• Free of any signs of use, wear, or damage.
• Accompanied by a valid Return Authorization.

Items that arrive back to us assembled, modified, or without their original packaging may not qualify for a refund. We recommend keeping all packaging until you're certain you're keeping your purchase.

Restocking & Shipping Fees

A 35% return processing & repackaging fee applies to all returns, cancellations, and exchanges. This fee covers the cost of inspecting, repackaging, and restocking your item, and is deducted from your refund.

Return shipping is the responsibility of the customer. You may use the carrier of your choice to send the item back to our Philadelphia location. We recommend a trackable, insured shipping method, as we cannot issue a refund for items that are lost or damaged in transit on their way back to us.

Non-Returnable Items

Certain items cannot be returned once they have been delivered. These include:

• Items that have been assembled, used, or modified in any way.
• Items returned without their original packaging.
• Mattresses, foundations, and bedding once unwrapped, for health and hygiene reasons.
• Clearance, floor-model, and final-sale items.
• Custom or made-to-order pieces produced specifically for your order.

If you're unsure whether an item qualifies for return, please reach out before placing your order and we'll be glad to confirm.

Damaged or Defective Items

We take great care in packing and shipping every order, but if your item arrives damaged or with a manufacturing defect, we'll make it right. Please inspect your delivery as soon as it arrives.

• Contact us within 48 hours of delivery so we can resolve the issue quickly.
• Keep all original packaging — it's often required to file a freight or manufacturer claim.
• Have your order number and a few photos of the damage ready; they help us process your claim faster.

Depending on the situation, we'll arrange a replacement, replacement part, or refund. Return shipping and restocking fees do not apply to items that arrive damaged or defective.

How Refunds Are Issued

Once your returned item arrives at our facility, our team inspects it to confirm it meets the return requirements. After approval, your refund is issued to the original payment method, less the 35% return processing & repackaging fee.

Please allow a few business days after inspection for the refund to be processed on our end. The time it takes for the credit to appear on your statement depends on your bank or card issuer. If you have any questions about the status of your refund, our Customer Service team is happy to help.

Exchanges

Would you prefer a different piece? We're glad to help you exchange an eligible item. Exchanges follow the same condition, packaging, and timing requirements as returns, and the 35% processing fee applies.

To arrange an exchange, contact our team at 215-516-5313 and we'll help you choose your new item and walk you through the process.

Order Cancellations

Need to cancel? Please contact us as soon as possible. The 35% return processing fee applies to cancellations. If your order has already shipped, it will be handled as a standard return, including customer-paid return shipping. Reach out right away and we'll do everything we can to assist.

Contact Us

Have a question about a return, exchange, or refund? Our team is here to help.